Collection notice · version 2026-08-15
Your information should make the plan clearer—not make your privacy unclear.
Luxurious Group Australia Pty Ltd (ABN 26 657 084 065), trading as The Ageless Platform, provides this platform and is responsible for the personal information described below.
What we collect
When you choose to provide it, Ageless stores account and contact details, date of birth, height, weight and measurement history, health background, room-specific discovery answers, generated plans, programme reviews and optional progress photos. Stripe receives payment and billing details directly. The connected voice provider receives only the approved introduction text after separate voice consent; raw health background, date of birth and progress photos are not sent for voice generation.
Why we collect it
We use this information to authenticate your account, screen whether automated planning is appropriate, personalise the rooms you select, preserve your programme history, provide reviews, operate subscriptions and respond to access, correction, deletion or complaint requests. If you do not provide required discovery fields or consent, Ageless can still show public examples but cannot safely create the personalised plan.
How sharing across rooms works
Your signed-in account owns one shared profile. Basic body-planning fields and your health-background note are shared with specialist rooms only when you switch on the relevant permission. You can switch either permission off. Historical plans retain the snapshot and assumptions used when they were created; turning a permission off prevents new room use and does not silently rewrite history.
Service providers and overseas processing
Ageless uses OpenAI Sites for signed-in hosting and platform services, Cloudflare storage services for structured records and private images, Stripe for subscriptions and tax calculation, and ElevenLabs for optional synthetic voice. These providers may process information outside Australia under their service and security terms. Payment-card details remain with Stripe and are not stored in the Ageless database.
Retention, access and deletion
Progress check-ins and their optional photos use a rolling 24-month retention period. Profile, discovery and programme history is retained while it is needed to provide the account, preserve the history you asked us to keep, meet legal obligations or resolve a request, then removed or de-identified. Billing records required for tax, accounting, dispute or fraud obligations may be retained separately. You can correct the current shared profile from your dashboard, delete progress photos from signed-in profile controls, or make an access, correction, export or deletion request in writing. Room removal archives history; it does not erase it.
Privacy requests and complaints
Ask to access, correct or delete information, withdraw a sharing permission, or raise a complaint by writing to: Privacy Officer, Luxurious Group Australia Pty Ltd, 402/1 Como Crescent, Southport QLD 4215, Australia. We will verify account ownership before disclosing or deleting private records. If a privacy complaint is not resolved, you may contact the Office of the Australian Information Commissioner.